What is Adult Signature Service?
Adding this feature to your delivery service means that the courier will obtain an adult recipient's signature at point of delivery, confirmation of which you can access online on the carriers tracking page. This service is available only when you choose eBay Delivery powered by Shutl and have the parcel dropped off or collected via UPS.
How can I add Adult Signature Service to my parcel delivery?
When going through the printing flow, select “Require Adult signature” under additional services. (Please note, adult signature service is only available when the parcel is dropped off or collected via UPS).
What happens when my adult signature delivery reaches my buyer?
The courier will attend the address displayed on the delivery label and will ask to see ID to prove the buyer is over the age of 18. If the courier is satisfied that the buyer can produce a valid form of ID then they will obtain a signature.
What happens if the buyer of an age restricted item cannot prove they are over 18 years old?
If the buyer is under the age of 18 or cannot provide proof of age when asked by the courier, then the parcel will not be delivered. It will be sent back to a depot and the sender will be contacted via email by Shutl.
What items is Adult Signature Service typically used for on eBay?
Usually, an age verification service is required for restricted items that cannot be sold to an individual under the age of 18, for example alcohol or vaping products. This service can also be used at the sender’s discretion for other items such as 18 rated films or games, or adult products. You may also wish to use the adult signature service to ensure that deliveries enter the right hands and ensure good customer service.