If the address for your collection was incorrect, you will need to cancel your original collection via Shutl and rebook another by generating a new delivery label on eBay. For information on reprinting a label please click here.
On the first step of the print postage flow the seller can click ‘change’ under the address and update the collection address. You are only charged for used labels, so you can dispose of the first label and as it will not be used it will not be added to your eBay Delivery powered by Shutl invoice.
To change the return or collection address for all labels or the phone number for collections, you must change the "Primary post from address" in your eBay account settings (or "Primary return address" if you do not have a "Primary post from address").
If the delivery address is incorrect and the parcel has already been scanned and is in the courier’s network then the address cannot be amended. If the parcel is undeliverable because of this it will be returned to you and you may incur extra charges. Please see additional charges for more information.