To create and print a label, go to ‘My eBay’ > ‘Sold’, select the item, then select ‘Print postage label’. You'll review the order details, choose the Royal Mail postage option, input the package's weight, purchase postage, and then print the delivery label. We'll let the buyer know that you're getting ready to send the item.
You are required to have an automatic payment method on your eBay account to cover the cost of postage labels printed via eBay Delivery powered by Shutl services. You must use a PayPal account as your automatic payment method. Royal Mail postage labels are charged at the time of printing.
How to void or cancel a delivery label
If you need to cancel a delivery label after paying for it, you have up to 14 days to do so. Either select ‘Cancel label’ from the Print postage label screen, or go to ‘My eBay’ > ‘Sell’ > ‘Postage Labels’, find the label you wish to cancel, and then select ‘Cancel’ from the ‘Actions column’. The cost of the label will be refunded to your PayPal account within 21 days.
If you have any issues with your Royal Mail delivery or Royal Mail labels purchased via the eBay website, please contact Royal Mail directly or the eBay customer support team . We’d love to help but unfortunately Shutl does not currently support Royal Mail deliveries [purchased via eBay].